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Comments

6 comments

  • Richard Ludlow

    I believe that Box is currently experiencing a known issue with email notifications not working. I have an open support ticket with Box about this. Therefore I do not believe your troubleshooting steps will help as I believe this is a Box-side issue.

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  • Ruth Coleman

    Same issue here, I have my account set up to notify me when files are added/deleted within any folder/subfolder, and this functionality worked until just recently. I am no longer receiving notifications when files are added, but I did receive a deletion notification. I've confirmed that my account settings have not changed, my email settings have not changed (still received deletion notification, nothing in spam/junk folder). Is this a known issue being addressed?

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  • Richard Ludlow

    Yup same issue here.

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  • Rona

    Hi there, 

    Welcome to Box Community and I'm here to assist! 

    You may complete these recommended steps for email notifications to help you address the issue.

    In addition, for folder specific level issue, when email notifications are applied in the Folder Settings, it will be the default email notifications for all files in the folder and subfolders. Please note that you cannot trigger email notifications to yourself for actions you triggered.

    Hope it helps! 

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  • Patrick Howard

    We are having the same issue and we get the generic check your spam filter or junk folder from support. I'm in the IT department and I don't even see the emails from box hitting our servers at all. The notifications are working for everyone else but this one person. They have confirmed the email isn't on the bounce or suppression list. What a pain. :\

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  • Richard Ludlow

    I agree with Patrick - our organization is seeing the same thing and we're getting no response from Box.

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