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Storage Usage Or File Count In My Account Is Incorrect ANSWERED

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Hii 

I am having this issue.
https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

and it says that you can 
"Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content."

Can you please help?

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2 comments

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  • Mike

    I'm facing this issue too.  Let me know when someone contacts you.  I had a deadline and went to upload files assuming I had plenty of room and was not able to upload them.  The fact that this is still an issue is insane.  I'm a software engineer and write code, and this is so unacceptable.  If any support team sees this, please help all the tickets with this problem IMMEDIATELY.  Especially paying clients!!!  I drop over 100 a year on this crap.  I've obviously been scammed.

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to help! 

    We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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