Unable to download any pdf's

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August 01, 2023 15:14

I am unable to access any of the pdf's in my company's box. From all of our files, even those shared with us from other accounts. There are hundreds of pdfs that I now cannot access for some reason.

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1 comment

Rona

August 30, 2023 21:06

Edited
Hi Spencer,

Welcome to Box Community and glad to help!

To help address your error with content preview:
- Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
- Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
- Verify that you are using one of our recommended operating systems.
- Use your alternate browser, network connection or machine.
- Restart your machine.
Meanwhile, for your download issue here's the steps to help you fix it.

Hope it helps!
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