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Windows 11 User "Invalid device" error on editing files

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Shawn Sackenheim

Hello,

We have one user on Windows 11 who is no longer able to save, delete, or rename any files. This just started happening over the last 2 days.

Box Tools is installed. Box app is up to date. We tried uninstalling, rebooting, and reinstalling with the same results.

They are able to work with all of these files on box.com but no longer on Windows. The error when attempting to save, delete, or rename a file only says "invalid device"

Someone else reported similar behavior in another post just yesterday.

Any help is appreciated, thanks!

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9 comments

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  • John Chance

    Seeing a similar issue as well.

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  • Shawn Sackenheim

    Updating here that we went through another uninstall of Box and I deleted ProgramData folder and Registry entries as suggested here. Same problem persists.

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  • Christopher Mietlicki

    Shawn, do you use Huntress? We have had a similar issue and it seems to be some sort of conflict with Huntres Rio v 0.5.11. v 0.5.7 does not have the issue.

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  • Shawn Sackenheim

    Fantastic suggestion, they are indeed on 0.5.11 of Huntress. Just started looking but do you happen to have a rollback solution for 0.5.7?

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  • Christopher Mietlicki

    We have a 3rd party MSP that "runs" that but I was able to simply uninstall Huntres Rio (then the automated system automatically replaced it with 0.5.7 after a short period of time) and it resolved the issue. I'm still having it looked into to see what the exact issue is / was and only 5 of our 120 users were showing 0.5.11 (and these were the five that had the issues), everyone else stayed on 0.5.7. That's the best I can offer.

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  • Shawn Sackenheim

    That's helpful, thanks again!

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  • Luke Wallace

    I have 2 users currently experiencing this issue as well, windows 11 & 10. We also have a 3rd party MSP that runs Huntress on our machines. I just checked both users Huntress installs and they both have Rio 0.5.11. Not sure why they were updated, all other users are currently on 5.7. Thanks for this info, super helpful!! 

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  • John Chance

    Confirming this is the same on my end as well. Affected user is on Rio 5.11, everyone else is on 5.7. Very interesting. Thank you!

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  • Rona

    Hi Shawn, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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