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Box Installation problem

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Bala Prasad

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found

1

Comments

7 comments

Date Votes
  • Tomás Mayoral
    • Edited

    I have same problem with version 2.42.2.12: 

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  • Box User

    I'm also got same problem... after new udpate my box apps cannot open

    -2
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  • Rona

    Hi Bala, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • ナーシング　トラスト

    私も同じ問題を抱えています。Ｂｏｘ製品サポートの担当者様、対応よろしくお願いします。

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  • ナーシング　トラスト

    I'm also got same problem... after new udpate my box apps cannot open

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  • Box User

    has anyone resolved this issue as its happen to me this morning 

     

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  • Seth Andres
    • Edited

    I also just got the same error. The program works just fine on my desktop but not on my laptop. I tried to uninstall and delete files and do a clean install but no luck. It looks like they have marked this thread as solved but without a solution.

    Any help on this problem would be greatly appreciated.

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