Box Installation problem

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Bala Prasad

• November 23, 2024 09:02

Traceback (most recent call last):
  File "box\app\bfd_main.py", line 18, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "box\patch\win32timezone_patch.py", line 12, in <module>
  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module
  File "win32timezone.py", line 244, in <module>
ImportError: DLL load failed while importing win32api: The specified module could not be found

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  Tomás Mayoral

  • November 23, 2024 11:13
  • Edited

  I have same problem with version 2.42.2.12: 

  

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  Box User

  • November 24, 2024 02:08

  I'm also got same problem... after new udpate my box apps cannot open

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  Rona

  • November 25, 2024 21:00

  Hi Bala, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  ナーシング　トラスト

  • November 26, 2024 05:06

  私も同じ問題を抱えています。Ｂｏｘ製品サポートの担当者様、対応よろしくお願いします。

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  ナーシング　トラスト

  • November 26, 2024 05:56

  I'm also got same problem... after new udpate my box apps cannot open

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