Safari 13, preview is not playing

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Parkside

• August 27, 2020 14:09

MacOS
In Safari 13 the box player is not loading. The player shows the loading indicator and stops before playing.

Same code works in Safari 12.

The error returned is:

Failed to load resource: the server responded with a status of 404 ()
https://cdn01.boxcdn.net/platform/preview/third-party/media/1.33.0/shaka-player.compiled.map

 

Does anyone have the same issue or knows what is missing here?

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  dandennhardt

  • August 28, 2020 15:23

  Hi @Parkside - is this in the web preview using the Box web application (*.box.com) or are you using a developer tool like the Preview SDK? If the latter, can you please specify the particular tool and version you're using?

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  Parkside

  • September 11, 2020 07:07

  Hi @dandennhardt,
  thank you for the reply. The cause was that we had an older Preview SDK version. An update to the latest one fixed the issue.

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