why does it say that I have used 38.9 GB but I have no files

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Box User

• October 08, 2020 14:57

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  Kourtney

  • October 13, 2020 17:01

  This is documented here as well: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

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  Nayak

  • October 13, 2020 07:47

  Have you cleaned your trash as well (which is counted as well)? if your trash is also clean, this data is coming from cache which happens some times. You can raise a support ticket and they should recalculate the same for you.

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