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Is support always this much of an issue?

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I started a trial two weeks ago and need to change my seat count from 18 to 13 ASAP.  Reason being I need to use Box Shuttle to migrate some data, but it is not available during the trial period.  I have now opened two separate support cases over the past FOUR DAYS with what seems like a very simple request.  Change my trial seats from 18 to 13 so that I can immediately convert to paid and start using the product.  Is support normally this unresponsive?  Seems like they would be eager to help in a situation where someone is trying to pay them early.

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. If you still need assistance, please let us know via this forum.

    We'd love to further assist!

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