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Getting Error in Client Authorization

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Viraj Shah
  • Edited

Whenever i try to connect to box for uploading purpose i get the below mentioned error.

****

body:
{ error: 'unauthorized_client',
error_description: 'This app is not authorized by the enterprise admin' } },

*****

I have created different apps 2-3 times but the error remains constant.

I have checked my configuration, primary key, web hooks etc and everything is just fine. I have also authorized the new apps from admin console and even tried after reauthorizing the app. Also given all the rights to the app of reading and writing the files.

So is there any other permission or something that i have to give to my app externally?

Please help me on this.
It's urgent.

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5 comments

Date Votes
  • Official comment
    Alex Novotny

    Hi Viraj, 

    For urgent issues, I would reach out to our support. 

    It is likely an application setting is not checked appropriately or the authorization for the application is not complete. Support should be able to look into this. 

    Thanks,

    Alex, Box Developer Advocate

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  • Alex Novotny

    It looks like you have a free developer account, so you will not actually be able to file a support ticket.

    If you send me the client_id of the application, I can try to look into this later on today. 

    Thanks, 

    Alex

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  • Viraj Shah

    Hey Alex,

    It's been a while since I have updated  you with the client_id  of my custom app via email, as you have asked for it. So will you be able to solve my query?

    I have the issue that i have mentioned you earlier and i want some type of help on it. It's on urgent basis.

    Thanks Viraj.

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  • Alex Novotny

    Hey Viraj, 

    I just checked... I don't have an email/response from you with the client id... can you send it again? 

    Alex

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  • Viraj Shah

    Hey Alex,

    I have shared the client_id of my with you on email. Can you please check it and revert me for the same.

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