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Box Folder on Desktop Mac

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Peter Agliata

I recently updated my Mac to Monetary and the folder that was on my desktop disappeared and I cannot figure out how to get it back. I uninstalled and reinstalled Box and that didn't do the trick. Can someone please help me?

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Comments

16 comments

Date Votes
  • France

    Hi Peter, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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  • Christopher Bulens

    I have the same issue.  I had to create a shortcut on the desktop, but it no longer has the drag and drop functionality I had before.  The previous blue Box folder on my desktop is gone.  I now have a Box Icon Shortcut.  Ugh.

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  • Liz Labunski

    I am having the same issue!

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  • Mark Malone
    • Edited

    Same. Monterey 12.0.1 & Box drive version 2.24.198

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  • Jen Magathan

    I am having the same problem. Is there any update on this?

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  • Donna Spence

    Same issues from others in the last few days - the previous blue Box folder on my desktop is gone since updating the OS - is there a resolution pending for this 

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  • Annette Coronado

    Same issue here

     

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  • Richard Strong

    Same issue here.

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  • Jackson Lieu

    same here!

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  • Mitra Ardron
    • Edited

    Any update for when Box will work on current Mac's again, there was a workaround which involved disabling security FOR ALL APPS which obviously is a non-starter, but I'm wondering when it is planned to be fixed - having to use box via the web page, and not being able to use files offline is a pain !

    But then, I notice France doesn't respond to any of the questions here, so I'm guessing these fora are just a place to make us feel like there is support :-(

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  • Federico

    same here! really a pity not to have Box mounted on Mac, cannot access/update files from terminal :-(

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  • Patty Gool

    Come on Box...no response in over a month?! This is an essential part of my Box workflow.

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  • Christopher Bulens

    There was just an update and the problem still persists. Is this ever going to be fixed?  

    May need to find a different service.  Very frustrating with both lack of fix and lack of response as to if it will ever be fixed.

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  • Federico Zipoli

    Actually, I complained above, but with a colleague we found a link "ln -s" does the job
    "ln -s /Users/myname/Library/CloudStorage/Box-Box Box"
    and drag and drop of files works.

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  • Brent Cavender

    Having the same issue, BUT it started just before the update to Monterey.  

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  • Zaven Sargsyan

    @FedericoZipoli, could you explain that fix a bit more? Or has anyone else found an update?

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