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Box Drive Not Working on Mac

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Box User

Hello,

Very recently my box drive has stopped working. All of the sudden, I can't save files on Microsoft word to Box. I am using Mac OS Montery. I tried deleting and reinstalling Box drive. I tried removing it as a Finder extension and tried re-selecting it. I've tried everything I've found on the internet and can't seem to figure out what happened.

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11 comments

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  • France

    Hi there, 

    Welcome to the Box Community!

    Do you encounter any error message when trying to save from MS word to Box, can you share a screenshot?

    Looking forward to hear from you!

    Best,

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  • Andrew Cohill

    I have the same problem. I am running Bug Sur 11.2.3 on an M1 mini, and Box extension just stopped working. No messages, no alerts, nothing. Yes, I have rebooted several times.

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  • Dale

    Me too!  Box worked fine for 4 years until a month ago and now I cannot access files through MAC finder.

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  • Stephen White

    Same here: happy Box camper for years now, and suddenly today nothing is accessible. Running Big Sur on 2 different iMacs

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  • Andrew Cohill

    What I finally figured out on my own was that Box virtually silently disables your password. You get one little notification, and if you miss that notification, Box just stops working, and it won't tell you that they auto-expired the password.

    It's really stupid.  If you have a good strong password, it's always a good password.  Password strength does not "expire."  Hardly any service forces password changes anymore, and why Box does it is a mystery to me.

     

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  • David Scantling

    Box Drive (version 2.27.240) has become so unstable—files not opening in Finder, files not saving in Word—on macOS (Monterey 12.4) that I'm forced for move all of my work over to OneDrive.

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  • Dale

    Same...starting to use One Drive.   Box only told me they are looking into my account issue and have never gotten back to me.   Box now only works each day if I fully uninstall it and reinstall it.  Been using Box for a long time but the last 3 months have driven me crazy.  No longer a viable business use.

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  • Paul Warrick

    My box drive seems to have gone insane .. also on Montery ... syncing problem / missing files etc ..
    what is going on?

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  • Andrew Cohill

    Yes, the Box Finder extension is unreliable. It will work for a day or two, then quit.  The Dropbox Finder extension has worked perfectly on my M1 mini for two years.  It's pretty clear that Box has no interest in fixing the problem.

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  • Robert Stukes

    I'm seeing the same issue on my end. I just discovered that users can't save to Box Drive via Mac as well.  We're getting a "Disabled by Administrator" message. We are currently running Box drive version 2.28.292. Is there a fix for this?

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  • Andrew Cohill

    There was a Box upgrade about 3-4 weeks ago, and suddenly Box started working properly on my M1 Mac.  I had made no other changes to the Mac mini (i.e. no OS upgrades).  I am still not happy that the Box app silently quits, but I know now to check to see if it is running.  For some reason, even though Box is in my start up app list, it does not always run. But it is better than it was.

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