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"Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot."

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Terry Boharsik

I am getting this error on a new MacBook Pro running the latest version of Monterey.

Can you provide a solution or more troubleshooting steps, please?

 

 

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Comments

16 comments

Date Votes
  • France

    Hi Terry, 

    Welcome to the Box Community, I'm happy to help!

    Can you please try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    If the issue persists, please proceed in uninstalling and then reinstall Box Drive by following these articles:

    Let us know how it goes and if you have any questions!

    Best regards,

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  • Yining Liu

    Hi France,

    I ran into the same issue and these suggestions didn't work. Can you help me think of something else to try? I had to manually upload everything lately. :<

    Sarah

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  • Terry Boharsik

    I think I may have a solution to the issue, but I need to test it out first. 

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  • Tim Shore

    I'm having the same issue and all of the steps that France suggested didn't work.

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  • Terry Boharsik

    I'm working directly with Box and I'll give you an update soon. 

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  • Kristina Goldstein

    Hello - do you know if there a solution to this issue? 

     

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  • Dennis Wall

    Same issue since updating to 11.6.8. Tried uninstalling box and reinstalling (twice). Still getting "Box Drive failed to initialize with macOS."

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  • Kristina Goldstein

    Hi Dennis, not sure if it's a great long term solution, but after spending the entire day on this searching & trying to get IT support -- the only thing that has worked was using the Terminal command to fully uninstall Box Drive, then restart and install an old version I downloaded in 2021 called "BoxDrive.2.20.140-M1-beta.pkg"

    If you can't find it online I can email you a copy (too large to attach here). Drive started working again after logging in. 

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  • Dennis Wall

    Kristina,

    I did the same thing. I had a version 2.25 installer. I used the terminal command to uninstall Box, I then installed the old v 2.25. Box immediately launched and worked. 

    Upon the first re-start, Box insisted that I download the latest version from the website. Box would not launch until I updated. As soon as I updated, it gave a notice that a Manual Reset was required. I followed the directions to do this via Terminal. The new version opened and worked. I tried several warm and cold restarts and version 2.27 continues to work now in 11.6.8. 

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  • Terry Boharsik

    Kristina,

    Can you please send me the link to the older version of Box Drive?

     

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  • Kristina Goldstein

    Hi Terry, 

    Looks like there was a copy/paste typo in my message above, but the full file name for the old version is: "BoxDrive.2.20.140-M1-beta.pkg" I'm not sure if it's available online anymore, but if you want to send me an email or shared folder at kagoldstein@uchicago.edu, I'd be happy to try to share it directly with you. 

     

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  • David Herrick

    This has become a widespread problem at our agency with the latest version of Box Drive and macOS Monterey with no solution in sight with Box support and multiple opened tickets.

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  • Amanda Wiseman
    • Edited

    I am also having this issue as well as others, I have tried all of the listed solutions with no success. Last step, I am going to try installing an older version of Box. Update: I just installed an earlier version of Box I had on another computer and now it's working again! Thanks all!

     

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  • AJ

    Hi All,

    Good Day! We have now an update with the Box Drive Error above. Please click on this link to see the updates in our Box Product Support page.

    https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

    Hope this helps. 

    Best,

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  • Terry Boharsik

    I ended up uninstalling the latest version and installing an older version, and that fixed the problem. I'm curious if these steps from AJ work. Can someone confirm, please?

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  • Tim Shore

    AJs solution worked for me!

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