Box Sign endpoint request requires higher privileges than provided by the access token

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Stijn Akkerman

• September 12, 2022 12:34

Hi, I am trying to setup a Box Sign action via my custom Box App by posting to https://api.box.com/2.0/sign_requests. The request returns: "The request requires higher privileges than provided by the access token."

The app is authorized and enabled, and has all scopes enabled. The authentication method: OAuth 2.0 with Client Credentials Grant (Server Authentication).

Does anyone know what I am doing incorrectly?

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  Rui Barbosa

  • September 15, 2022 20:15

  Can you show us how to replicate your experience? Include your app configurations and permissions.

  On first though it has to be permissions.

  Did you change the app configurations and forgot to re-submit it? (it happens to me all the time)

  Let us know.

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  Stijn Akkerman

  • September 16, 2022 08:58

  Hi Rui,

  Thanks for your reply. The issue has been resolved by enabling Box Sign for the user using the app. That allowed me to check the box in the app scopes to manage Bos Sign requests.

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  Danylo Kosenko

  • May 23, 2023 10:16
  • Edited

  Hi Stijn Akkerman,

  Can you tell me where you found this setting?

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  Stijn Akkerman

  • May 23, 2023 11:00

  Hi Danylo Kosenko, it was a while ago but I think I did it via the Admin Console. There you can enable/disable Box Sign for certain users. Make sure to have Box Sign enabled for the user whose box_subject_id is used to get the access token

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  Rui Barbosa

  • May 23, 2023 19:36

  Here is a screenshot, note the url.

  

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