Rona
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Recent activity by Rona-
Hi Mike, Welcome to Box Community and glad to assist! Please be advised that the Box Drive folder cannot be mapped as a network drive, sorry for this limitation. For additional details you may v...
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Hi there, Welcome to Box Community and glad to assist! You may contact our Billing team via billing@box.com or you can create a new ticket here. Billing Support at Box Happy Friday!
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Hi there, Welcome to Box Community and glad to assist! Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries...
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Hi Scott, Welcome to Box Community and glad to help! Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in t...
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Hi Yohei, Welcome to Box Community and glad to assist! I opened a new ticket for our Product Support team to assist with your login issue. Someone from our team will get in touch via email and pl...
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Hi Jonathan, Welcome to Box Community and glad to help! Do you have an existing or previous collaborator that may have uploaded these unknown files? Also, can you login to your Box account and ac...
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Hi Jeannette, Welcome to Box Community and glad to assist! How do you access these files on Box, are you using a shared link URL or accessing them as a collaborator? And if you're receiving the ...
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Hi Stuart, Welcome to Box Community and glad to assist! You may reach out to your IT team, Please check if your firewall is configured. Disable your plugins/add-ons/extensions in multiple brow...
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Hi Banafsheh, Welcome to Box Community and glad to assist! To address your Box Drive issue, please manually reset Box Drive: (Below are the steps according to your Operating System) To reset Box ...
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Hi Ashlee, Welcome to Box Community and glad to assist! Are these missing files your owned contents? If not, please contact the owner and request for a collaboration re-invite. Meanwhile, if it...