Rona

1. Community
2. Support Forum
3. List of shared files/folders?

Hi Brian,  Welcome to Box Community!  Please contact your Primary Administrator to help you get this from Box reports. Please note that Admins could run collaborations report.  To run this report: ...

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• Rona
• April 30, 2021 20:33
• 0 votes

1. Community
2. Support Forum
3. Shared Link not working for China mainland

Hi Mallory,  Welcome to Box Community!  I can see that you've opened a new ticket for Box product support about this issue. And our teammate will be with you shortly for assistance.  Thanks for pos...

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• Rona
• April 29, 2021 22:58
• 0 votes

1. Community
2. Support Forum
3. Box slowness after upgrading MacBook Pro to Big Sur

Hi Timothy,  Welcome to Box Community!  I created a new ticket for you and one of our teammates will reach out to you through email. Rest assured that someone from our team will provide further ass...

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• Rona
• April 29, 2021 22:47
• 0 votes

1. Community
2. Support Forum
3. Shareable link doesn't appear when right clicking on folder in Mac app

Hi Jordi,  Welcome to Box Community!  Sorry to hear about your issue creating Shared Links in Box Drive and to resolve it please disable/re-enable Box Drive's Finder extension. To do this, go to Sy...

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• Rona
• April 29, 2021 22:32
• 0 votes

1. Community
2. Support Forum
3. Box Drive has ecountered an issue - Install issues

Hi Yoana,  Welcome to Box Community!  We'd like to make sure that your installation issue will be taken care of. I've created a new ticket and our teammate will contact you via email. We're looking...

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• Rona
• April 29, 2021 22:07
• 0 votes

1. Community
2. Support Forum
3. Box-x64

Hi Fábio,  Welcome to Box Community!  Seems that you need further assistance regarding your Box Drive issue. I've submitted a support ticket and rest assured that one of our teammates will reach ou...

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• Rona
• April 29, 2021 21:54
• 0 votes

1. Community
2. Support Forum
3. Cancelling free trial

Hi Amanda,  Welcome to Box Community!  Seems that you haven't submitted your request to cancel your account yet. Note that you can initiate this cancellation by following the steps below.  To cance...

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• Rona
• March 20, 2021 00:17
• 0 votes

1. Community
2. Support Forum
3. Netsuite - Collaborator

Hi Ana,  Welcome to Box Community!  I went ahead and opened a new ticket for our Product Support team to help fix your issue with Box for NetSuite. Rest assured that someone will be in touch throug...

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• Rona
• March 20, 2021 00:06
• 0 votes

1. Community
2. Support Forum
3. Input loses focus when creating a new folder

Hi Sean,  Welcome to Box Support!  Sorry to hear about your current issue creating new folders in Box. I've gone ahead and opened a new ticket for Product Support to assist you on this. You may tra...

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• Rona
• March 19, 2021 23:57
• 0 votes

1. Community
2. Support Forum
3. Box sync storage problem

Hi Aaron,  Welcome to Box Community,  Looks like you need someone from Product Support to assist you to have a closer look into this issue. I opened a support ticket and rest assured that someone f...

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• Rona
• March 19, 2021 22:33
• 0 votes