Rona

1. Community
2. Support Forum
3. Changing Box Zone

Hi Seung Sun, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• December 19, 2024 14:11
• 0 votes

1. Community
2. Support Forum
3. "Box Sign request returns a 500 error."

Hi Hayashi, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• December 19, 2024 14:10
• 0 votes

1. Community
2. Support Forum
3. Folder migrated from Dropbox to Box not visible

Hi Josue,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  We'd love to furt...

• View comment
• Rona
• December 19, 2024 14:08
• 0 votes

1. Community
2. Support Forum
3. the capacity is not restored and I cannot upload them.

Hi there, Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it inc...

• View comment
• Rona
• December 19, 2024 14:06
• 0 votes

1. Community
2. Support Forum
3. Deleting account and Paying outright invoice

Hi Graci,  Welcome to Box Community and glad to assist!  Deleting an Individual (Free) Account You can only delete an individual account (personal, free). You cannot cancel it. Click your account ...

• View comment
• Rona
• December 19, 2024 14:03
• 0 votes

1. Community
2. Support Forum
3. Upgrading to Business plan with 10 existing "Collaborators"

Hi Melissa,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you have additional questions.  We'd love to fu...

• View comment
• Rona
• December 19, 2024 13:58
• 0 votes

1. Community
2. Support Forum
3. 2 factor with anew phone

Hi Sam,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

• View comment
• Rona
• December 18, 2024 21:44
• 0 votes

1. Community
2. Support Forum
3. email pending verification

Hi Elizabeth, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• December 18, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. I need to cancel my account but in the Status field the Cancel option do not appear

Hi Edgar,  Welcome to Box Community and glad to assist!  In order to cancel, you can contact our Cancellation team via cancel@box.com, or you can open a new ticket via support.box.com.  We'd love t...

• View comment
• Rona
• December 18, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. Word and PDF documents not opening on desktop

Hi Michael, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• December 18, 2024 21:37
• 0 votes