Rona

1. Community
2. Support Forum
3. Can you recalculate my storage space?

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it i...

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• Rona
• April 25, 2025 22:32
• 0 votes

1. Community
2. Support Forum
3. Files not opening

Hi Carolyn,  Welcome to Box Community and glad to assist!  This file type is not supported in Box preview. To know more, please see Viewing Different File Types Supported in Box Content Preview. Th...

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• Rona
• April 25, 2025 22:30
• 0 votes

1. Community
2. Support Forum
3. I can't enter my payment information

Hi there,  Welcome to Box Community and glad to assist! If you're having trouble upgrading your Box account. You can reach out to our Sales team through box.com/pricing. Thanks for posting!

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• Rona
• April 25, 2025 22:18
• 0 votes

1. Community
2. Support Forum
3. Invite User Error: User belongs to another enterprise

Hi Ryan,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 25, 2025 21:52
• 0 votes

1. Community
2. Support Forum
3. Password for Shared Box folder does not work but link is correct

Hi Kimberly,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal...

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• Rona
• April 25, 2025 21:48
• 0 votes

1. Community
2. Support Forum
3. trying to upgrade my box account

Hi Christopher,  Welcome to Box Community and glad to assist! If you're having trouble upgrading your Box account. You can reach out to our Sales team through box.com/pricing. Thanks for posting!

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• Rona
• April 25, 2025 21:45
• 0 votes

1. Community
2. Support Forum
3. Need new verification email

Hi Glenn,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. We'd love to f...

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• Rona
• April 25, 2025 21:42
• 0 votes

1. Community
2. Support Forum
3. Cancel My Trial Subscription

Hi Carmina,  Welcome to Box Community and glad to assist!  Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Consol...

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• Rona
• April 25, 2025 21:39
• 0 votes

1. Community
2. Support Forum
3. my 2 accounts have been combined and not what i wanted

Hi Mark, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 25, 2025 21:29
• 0 votes

1. Community
2. Support Forum
3. Two Factor Verification Won't Call My Number

Hi Marissa, Welcome to Box Community, glad to assist!  Due to privacy and security reasons, we recommend that you use your affected email to directly contact Box Support. Thanks for posting! 

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• Rona
• April 25, 2025 21:27
• 0 votes