Rona

1. Community
2. Support Forum
3. Need to Reset MFA

Hi Dakota,  Welcome to Box Community, glad to assist!  Due to privacy and security reasons, we recommend that you have the user to directly contact Box Support. Thanks for posting! 

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• Rona
• April 25, 2025 21:25
• 0 votes

1. Community
2. Support Forum
3. User cannot access account due to being asked for MFA but does not have the app

Hi Denis,  Welcome to Box Community, glad to assist!  Due to privacy and security reasons, we recommend that you have the user to directly contact Box Support. Thanks for posting! 

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• Rona
• April 25, 2025 21:24
• 0 votes

1. Community
2. Support Forum
3. Password Reset Not Working

Hi there,  Welcome to Box Community and glad to assist!  You'll be able to setup the password for your Box account through this process: Visit https://app.box.com/reset and enter the email address...

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• Rona
• April 24, 2025 21:42
• 0 votes

1. Community
2. Support Forum
3. Updating password issue

Hi Joanna,  Welcome to Box Community and glad to assist!  You'll be able to setup the password for your Box account through this process: Visit https://app.box.com/reset and enter the email addres...

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• Rona
• April 24, 2025 21:39
• 0 votes

1. Community
2. Support Forum
3. Deleted user, now missing files and folders

Hi Katherine,  Welcome to Box Community and glad to help! It seems that we'll be needing more information regarding your delete and transfer. At this rate, I created a new ticket and a member from ...

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• Rona
• April 24, 2025 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Help!

Hi Kevin,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you need additional assistance please let us know.  Thanks for posting!

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• Rona
• April 24, 2025 21:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Workflow not working

Hi Tallulah,  Welcome to Box Community and we're glad to help!  I opened a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• April 24, 2025 21:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Integrate Box to Salesforce error

Hi Xin Ma, Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• April 24, 2025 21:22
• 0 votes

1. Community
2. Support Forum
3. Unable to clear upload error message

Hi John,  Welcome to Box Community and we're glad to help!  It seems that we would be needing more information regarding your error. And I created a new ticket and a member from Box Product Support...

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• Rona
• April 24, 2025 19:58
• 0 votes

1. Community
2. Support Forum
3. “You can’t open this location using this program.”

Hi Katie,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your ticket and we'll stay in touch. We'd love to f...

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• Rona
• April 24, 2025 19:52
• 0 votes