Rona

1. Community
2. Support Forum
3. Missing Folder

Hi Jordan,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 08, 2024 22:01
• 0 votes

1. Community
2. Support Forum
3. Unable to tidy, sort, or organize

Hi Stephen,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• October 08, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Cannot download Box Files via Salesforce component

Hi Colin,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• October 08, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Box Tools not working anymore

Hi David,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 08, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Jacob,  Welcome to Box Community and glad to assist!  You're likely to get an error while adding a personal free user. This is just a reminder that you're inviting an email address with an exist...

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• Rona
• October 08, 2024 20:49
• 0 votes

1. Community
2. Support Forum
3. Live support

Hi James,  Welcome to Box Community and glad to assist! In order to reach our live support please open a ticket using this support link.  For more details, you can visit  this page.  Thanks for pos...

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• Rona
• October 08, 2024 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Billing, Tax

Hi Filip,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. For your additional questions, let us know in the forum.  We'd love to furthe...

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• Rona
• October 08, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. Not able to ahdd user

Hi Ike,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• October 08, 2024 20:19
• 0 votes

1. Community
2. Support Forum
3. Unable to modify changes in any file or see any files even though I am logged in

Hi Sanjay,  Welcome to Box Community and glad to assist!  For more context, can we confirm these details?  Did you encounter an error while trying to modify the files? If so, please attach a scree...

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• Rona
• October 08, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. Users collaborating on Excel file cannot upload new versions (more detail within body)

Hi Marc,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• October 08, 2024 19:58
• 0 votes