Rona

1. Community
2. Support Forum
3. Help with support

Hi Mark, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 21, 2024 22:11
• 0 votes

1. Community
2. Support Forum
3. I'd like to downgrade back to the free personal account - how is this done?

Hi Jonathan,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance.  We'd l...

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• Rona
• May 21, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Change password

Hi Kira, Welcome to Box Community and glad to assist!  Kindly change your password by following the steps below.  Visit https://app.box.com/reset and enter the email address associated with your B...

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• Rona
• May 21, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. please cancel my account

Hi Rosalind, Welcome to Box Community and glad to assist!  Your account says you're subscribed on a free individual account.  Deleting an Individual Account Note You cannot cancel an individual (p...

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• Rona
• May 21, 2024 21:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Invite new members

Hi Junko, Welcome to Box Community and glad to assist! Looks like you're having an issue inviting collaborators, do you have an error you can share in this forum? Kindly attach a screenshot for us ...

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• Rona
• May 21, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Iframeable_embed_url does not inform user if sign is successful

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting!

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• Rona
• May 21, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. When I upload a large file (16GB) using the Box API, I often receive no response from the Box server for more than two hours ,How can I resolve this issue?

Hi there,  Welcome to Box Community and glad to assist! We recommend posting this to forum.box.com  so you could work directly with our Developer team.  Thanks for posting! 

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• Rona
• May 21, 2024 20:51
• 0 votes

1. Community
2. Support Forum
3. Co-Admin Locked Out of Adding Users

Hi Will,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 21, 2024 20:47
• 0 votes

1. Community
2. Support Forum
3. richiesta addebito pagamento fattura

Hi Nadia,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• May 21, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. Lost entire 2020 years files

Hi Kerry,  Welcome to Box Community and glad to assist!  Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. When Box purges your trashed c...

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• Rona
• May 21, 2024 20:38
• Edited
• 0 votes