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Iframeable_embed_url does not inform user if sign is successful

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christien

In this YouTube tutorial by Box 1 , at minute 1:58, they demonstrate a popup modal with a Box Sign embedded. It seems that this isn’t an iframeable_embed_url because the Cloud Game widget doesn’t pop up. When I use the iframeable_embed_url in my own modal, upon a user signing, instead of the user being shown a screen that says “Finished. Thank you for completing the request” like is shown upon sign completion in the YouTube tutorial, the Cloud Game widget pops up again. When the user completes this game (for a second time now), they then see a blank screen. This makes for a poor user experience because the user has no indication of whether or not their sign was successful. Is it possible for me to embed the embed_url into my modal instead (seemingly like what is done in the tutorial)? It seems like if I do so, the user won’t have to deal with the Cloud Game and weird sign completion experience. If not, what must happen for the user to be shown the “Finished. Thank you for completing the request” screen upon signing from the iframeable_embed_url?

Thanks!

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  • Dennis Leon
    • Edited

    Hello,

    It sounds like you’re encountering an issue with the iframeable_embed_url where the expected completion message isn’t displayed, and instead, the Cloud Game widget is retriggered. This is certainly not the ideal user experience you’re aiming for.

    To address this, you might consider a few potential solutions:

    Check the Callback Function: Ensure that the callback HealthCareGov function after the signing is correctly implemented. It should direct users to the “Finished” screen rather than restarting the Cloud Game.

    Review the Embedding Process: Compare your embedding process with the one shown in the tutorial. There might be a step or a parameter that is different, which could be causing the issue.

    Consult the Platform’s Documentation: The platform’s official documentation might have specific instructions or parameters for embedding the embed_url that ensures the correct screen is shown after signing.

    If embedding the embed_url directly into your modal is possible and aligns with the platform’s guidelines, it could indeed bypass the Cloud Game issue.

    I hope the information may helps you. 

     

     

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  • Rona

    Hi there,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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