Rona

1. Community
2. Support Forum
3. cancel trial account

Hi Rosalind,  Welcome to Box Community and glad to assist!  Please contact our Cancellation team (cancel@box.com) to ensure that no charges will incur once your trial ends.  Thanks for posting! 

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• Rona
• May 08, 2024 16:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Version History Deletion and Storage

Hi Ethan, Welcome to Box Community and happy to assist!  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.  At...

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• Rona
• May 08, 2024 16:43
• 0 votes

1. Community
2. Support Forum
3. Files uploaded to Box aren't available or shown in Trash

Hi Ben,  Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 08, 2024 16:41
• 0 votes

1. Community
2. Support Forum
3. Updating All Changes from a Few Months (on my Computers Desktop)

Hi Danielle, Welcome to Box Community and glad to assist!  To keep your Box contents updated through your local Box folder. Make sure you've updated Box Drive, if you haven't used it yet. Please in...

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• Rona
• May 08, 2024 16:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Updating 2fa for external collaborator

Hi Dan, Welcome to Box Community and glad to assist! Please note that we must work directly with the affected user regarding his MFA issue. To do so, your external collaborator should create a new ...

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• Rona
• May 08, 2024 16:27
• 0 votes

1. Community
2. Support Forum
3. Not able to restore files from Trash

Hi George,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• May 08, 2024 16:24
• 0 votes

1. Community
2. Support Forum
3. My empty box says full

Hi Larry,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• May 08, 2024 16:23
• 0 votes

1. Community
2. Support Forum
3. Downloads

Hi Michelle,  Welcome to Box Community and glad to assist!  Just so we're clear, are you trying to identify the collaborator who downloaded your files and find out the filenames? It would be helpfu...

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• Rona
• May 08, 2024 14:47
• 0 votes

1. Community
2. Support Forum
3. Getting URL path to file instead of local relative path

Hi Jeff,   Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• May 08, 2024 14:38
• 0 votes

1. Community
2. Support Forum
3. Incorrect freespace

Hi Daniel,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• May 08, 2024 14:02
• 0 votes