Rona

1. Community
2. Support Forum
3. I need someone to call me please

Hi there,  Welcome to Box Community and glad to assist!  You can run a User Activity Report in order to track your file(s) and folder(s) activities.  To run the report:  Login to box.com and go to...

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• Rona
• May 03, 2024 21:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage not resetting - Please Run a Script to help reset

Hi JK,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ex...

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• Rona
• May 03, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. Notifications are only coming from the Owner on our account

Hi David,  Welcome to Box Community and glad to assist! Looks like I will be needing more information regarding your issue.  What method are you using to sync your files on Box?  Can you send a sc...

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• Rona
• May 03, 2024 19:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error Updating Item

Hi Christina,  Good day! Please reset your Box Drive manually.  To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascertai...

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• Rona
• May 03, 2024 19:25
• 0 votes

1. Community
2. Support Forum
3. undefined is not an object (evaluating 'this.pdfjsLib.GlobalWorkerOptions')

Hi Neda, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 02, 2024 22:33
• 0 votes

1. Community
2. Support Forum
3. Box.com tasks window not loading new or past tasks

Hi Kenta, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 02, 2024 22:31
• 0 votes

1. Community
2. Support Forum
3. Box files online missing

Hi Daniel,  Welcome to Box Community and glad to assist!  Looks like the missing files are your collaborated files. To gain back your access to those files, please reach out to the folder or file o...

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• Rona
• May 02, 2024 21:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX SUPPORT - Worst customer support service I have ever experienced

Hi Sarah,  Welcome to Box Community and glad to assist!  Sorry to hear about the issue and I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly....

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• Rona
• May 02, 2024 20:50
• 0 votes

1. Community
2. Support Forum
3. Missing files

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• May 02, 2024 20:45
• 0 votes

1. Community
2. Support Forum
3. How to add files from iPhone?

Hi Dennis,  Welcome to Box Community and glad to assist!  You must install Box for iOS  in order to add files from your mobile device.  Meanwhile, if you need a helpful guide to manage your content...

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• Rona
• May 02, 2024 20:43
• Edited
• 0 votes