Rona

1. Community
2. Support Forum
3. Uploader access

Hi there,  Welcome to Box Community and glad to assist!  To grant users with viewer and uploader access with no extra charge, you can invite them as collaborators with previewer uploader access and...

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• Rona
• April 22, 2024 19:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box says out of space but I deleted every file inside. Please correct the space count.

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 22, 2024 19:36
• 0 votes

1. Community
2. Support Forum
3. Migrate user from one enterprise to another

Hi Matthew,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 22, 2024 19:31
• 0 votes

1. Community
2. Support Forum
3. Unable to add user

Hi Ginger, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 22, 2024 19:29
• 0 votes

1. Community
2. Support Forum
3. Can you recalculate my storage space?

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 22, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. hi, my storage is full, but it isn't.

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 22, 2024 19:19
• 0 votes

1. Community
2. Support Forum
3. After upgrading to Enterprise, user can no longer create folders

Hi Matthew, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 22, 2024 19:18
• 0 votes

1. Community
2. Support Forum
3. Outside collaborator cannot receive emails from BOX

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like the email address was placed on our email suppression list. This typically happens...

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• Rona
• April 20, 2024 00:19
• 0 votes

1. Community
2. Support Forum
3. Deactivated User Invite

Hi Murray,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 19, 2024 20:42
• -1 votes

1. Community
2. Support Forum
3. Charged before trial complete

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 19, 2024 20:36
• 0 votes