Deactivated User Invite

I am trying to invite a person as an editor to a folder. However I am getting a message saying I can not invite deactivated users. Having looked on this forum all I could find was suggestions to contact Box Billing. I did that and was requested by billing to have the person with the deactivated email reply to the email chain giving approval.

We did this however the issue is still here and I can't invite this person. Case ID #3078732

I've emailed billing again and still not heard back, I have tried to get them on the phone with no luck there either.

Has anyone else had this issue and been able to fix it?

As it's urgent I think the only option is to ask the person to set up a new email address. Any ideas would be much appreciated.

Rona

April 19, 2024 20:42

Hi Murray,

Welcome to Box Community!

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.

Thanks for posting!

Murray Alford

April 22, 2024 02:30

Hi,

I still haven't had a response yet fixing this. Wondering if there is anything I can do myself to get around this issue?

Thanks

Murray

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