Rona

1. Community
2. Support Forum
3. I would like to cancel my trial account immediately (before any charges are incurred). Please confirm receipt of this message and the cancellation

Hi Dawyane,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• April 19, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. Share Invitation Email not received

Hi Kevin, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 19, 2024 20:05
• 0 votes

1. Community
2. Support Forum
3. something wrong again with my storage quota,

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 19, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. I need to have support reset my SSO

Hi there, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 19, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. User unable to login due to incorrect phone number

Hi Tammy,  Welcome to Box Community and glad to assist!  You can inform the affected user to go straight to this link and create his/her own case. This way, a member from Product Support will get i...

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• Rona
• April 18, 2024 22:02
• 0 votes

1. Community
2. Support Forum
3. When I cm working in a file, can I make a it read-only for others that open?

Hi Jeff, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 18, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. API Download Timeout

Hi John, Welcome to Box Community and glad to assist! To help address your API query, please take this to our Developer team and visit forum.box.com.  Thanks for posting! 

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• Rona
• April 18, 2024 21:56
• 0 votes

1. Community
2. Support Forum
3. Box reset - lost files

Hi Amy, Welcome to Box Community!  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly.  Thanks for posting! 

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• Rona
• April 18, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. Unable to confirm my email

Hi Marisa,  Welcome to Box Community and glad to assist!  You can go ahead and reset your password to complete your Box setup.  Visit https://app.box.com/reset and enter the email address associat...

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• Rona
• April 18, 2024 21:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. trying to cancel subscription

Hi Ace,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If you need additional assistance, please don't hesitate to reply in this forum. ...

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• Rona
• April 18, 2024 21:42
• 0 votes