Rona

1. Community
2. Support Forum
3. Box fully

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• April 09, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. Password Reset Issue

Hi Maz,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated with ...

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• Rona
• April 09, 2024 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Received an email regarding fair use policy

Hi Jennahfer,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• April 09, 2024 20:08
• 0 votes

1. Community
2. Support Forum
3. Folder links sent to clients used to work, but not anymore

Hi Jeff, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 09, 2024 20:05
• 0 votes

1. Community
2. Support Forum
3. QR code for authenticator code

Hi Hanna, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 09, 2024 19:47
• 0 votes

1. Community
2. Support Forum
3. Can not get box drive to work

Hi Oscar, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• April 09, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Oops! Looks Like We've Hit a Snag

Hi Olivia, Welcome to Box Community and glad to assist!  To help fix your error, you can follow these troubleshooting steps.  Updating your browser to the latest version Clearing your browser's ca...

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• Rona
• April 09, 2024 19:09
• 0 votes

1. Community
2. Support Forum
3. Updating Credit Card and Paying Invoice B01579500

Hi Angie,  Welcome to Box Community and glad to assist!  Kindly contact our Billing team in order to update your billing details. To do so, you can create a ticket or email us via billing@box.com. ...

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• Rona
• April 09, 2024 19:04
• 0 votes

1. Community
2. Support Forum
3. Issues accessing files

Hi Nina,  Welcome to Box Community and glad to assist! To check if the invitation was sent to the correct email address linked to your Box account. Look for pending invitation in your account and a...

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• Rona
• April 08, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. Password Change required- Google Log in

Hi Igor,  Welcome to Box Community and glad to assist! You can update your password through the following steps.  Visit https://app.box.com/reset and enter the email address associated with your B...

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• Rona
• April 08, 2024 21:34
• 0 votes