Folder links sent to clients used to work, but not anymore

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Jeff Klopotic

• April 09, 2024 19:04
• Edited

I create a folder for a client to upload files.  I create a link for sharing and send via email.  In the past, they worked with no problem.  Now, they do not work and clients cannot upload files.  Client system asks for password.  The administrator has done nothing to change settings.  

What needs to happen to get this to work again?

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  Rona

  • April 09, 2024 20:05

  Hi Jeff,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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