Rona

1. Community
2. Support Forum
3. Access to Shared Folder

Hi there,  Welcome to Box Community and glad to assist! Could you attach a screenshot of your error when you preview the affected file(s)?  We'd love to further assist!

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• Rona
• March 21, 2024 22:30
• 0 votes

1. Community
2. Support Forum
3. 4 of 3 seats used

Hi Colin,  Welcome to Box Community and glad to assist! You should take it to our Billing team for better handling and to contact them you can create a ticket or email them at billing@box.com. Than...

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• Rona
• March 21, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Watermarking feature is not enabled.

Hi Emmanuel,  Welcome to Box Community and glad to assist! We suggest taking this query to our Developer team through forum.box.com and a member of our team will surely get in touch to address your...

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• Rona
• March 21, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. Locating files/indexing Not Working

Hi Jim,  Welcome to Box Community and glad to assist!  Kindly follow these troubleshooting steps in order to address your search issue,  Updating your browser to the latest version Clearing your b...

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• Rona
• March 21, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Force password reset but with google

Hi Julie,  Welcome to Box Community and glad to assist! You should reset your password using these steps: Visit https://app.box.com/reset and enter the email address associated with your Box accou...

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• Rona
• March 21, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Why can't I create a password in my account?

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 21:28
• 0 votes

1. Community
2. Support Forum
3. Lifting IP Address Restrictions

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 20:49
• 0 votes

1. Community
2. Support Forum
3. File randomly deleted and cannot find in trash

Hi Ruben, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 20:46
• 0 votes

1. Community
2. Support Forum
3. user is unable to login in Box account

Hi Bhanuprakash, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 21, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. new user access

Hi John,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Than...

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• Rona
• March 21, 2024 20:15
• 0 votes