Rona

1. Community
2. Support Forum
3. no emails

Hi Lut,  Welcome to Box Community and glad to assist!  Here's our recommended troubleshooting steps for your issue with email notifications.  Check your Spam/Junk email folder. Sometimes, certain ...

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• Rona
• March 19, 2024 22:40
• 0 votes

1. Community
2. Support Forum
3. Account not working/ Files are gone

Hi Kira,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 19, 2024 22:33
• 0 votes

1. Community
2. Support Forum
3. Switching domain

Hi Jonathan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions.  We'd love ...

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• Rona
• March 19, 2024 22:31
• 0 votes

1. Community
2. Support Forum
3. OLD PASSWORD FORGOTTEN, NEED YOUR HELP

Hi David,  Welcome to Box Community and glad to assist! Please reset your password and follow this process: Visit https://app.box.com/reset and enter the email address associated with your Box acc...

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• Rona
• March 19, 2024 22:29
• 0 votes

1. Community
2. Support Forum
3. What features are available for Lite, Free Accounts

Hi Rochelle,  Welcome to Box Community and glad to assist!  To get the list of our available features on individual accounts, please go over to this link.  Thanks for posting!

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• Rona
• March 19, 2024 22:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. New Ticket

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 19, 2024 22:20
• 0 votes

1. Community
2. Support Forum
3. Open in excel Greyed out

Hi Megan,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 19, 2024 22:14
• 0 votes

1. Community
2. Support Forum
3. There was a problem while trying to transfer item ownership to external user

Hi Bale,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Than...

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• Rona
• March 19, 2024 22:11
• 0 votes

1. Community
2. Support Forum
3. can't upload file and can't find collaborator's name

Hi Naruko,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 19, 2024 22:09
• 0 votes

1. Community
2. Support Forum
3. Account Full Notice (Might be caused by an accident move and recovery files in a sync folder)

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 19, 2024 22:07
• 0 votes