Rona

1. Community
2. Support Forum
3. Files not syncing

Hi Ruchira,  Welcome to Box Community and glad to assist! We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box deskto...

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• Rona
• March 18, 2024 22:00
• 0 votes

1. Community
2. Support Forum
3. Spellcheck Not Working in Box Microsoft Word

Hi Reagan,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Th...

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• Rona
• March 18, 2024 21:58
• 0 votes

1. Community
2. Support Forum
3. Storage shows Full, when it is not by a long shot

Hi Chris,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 18, 2024 21:53
• 0 votes

1. Community
2. Support Forum
3. MY BOX SAYS ITS FULL BUT I ONLY HAVE A COUPLE OF FILES!

Hi Elliot,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 18, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. Storage capacity will not be reset.

Hi Takuma,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 18, 2024 20:51
• 0 votes

1. Community
2. Support Forum
3. Please clear my folder

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 18, 2024 20:24
• 0 votes

1. Community
2. Support Forum
3. Email Notifications & Suppression List

Hi Christen,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically hap...

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• Rona
• March 18, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. storage

Hi Scott,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 18, 2024 20:20
• 0 votes

1. Community
2. Support Forum
3. Box Sync

Hi Jim,  Welcome to Box Community and glad to assist! We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop ex...

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• Rona
• March 18, 2024 20:17
• 0 votes

1. Community
2. Support Forum
3. Out Of Space- Please run script

Hi Michael,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if y...

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• Rona
• March 18, 2024 20:15
• 0 votes