Rona

1. Community
2. Support Forum
3. My storage is higher than what I have in it

Hi Cassie, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 04, 2024 15:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive not synching

Hi Jerry, Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Than...

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• Rona
• March 04, 2024 14:51
• 0 votes

1. Community
2. Support Forum
3. Delete Google Sign-In Integration for my account

Hi there,  Welcome to Box Community and glad to help!  Can we confirm if you're also experiencing this error through box.com?  Also, what is the current version of your Box desktop application and ...

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• Rona
• March 01, 2024 23:09
• 0 votes

1. Community
2. Support Forum
3. My account disappeared or maybe was involuntarily Deleted

Hi Daniel, Welcome to Box Community and glad to help! I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.  Please check your Spam/...

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• Rona
• March 01, 2024 23:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to enable autosave (Word for Mac)

Hi Daniel, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 01, 2024 23:00
• 0 votes

1. Community
2. Support Forum
3. Storage capacity incorrect

Hi Shawn, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist!

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• Rona
• March 01, 2024 22:57
• 0 votes

1. Community
2. Support Forum
3. Unable to upload - do not have permission

Hi Anna, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 01, 2024 22:55
• 0 votes

1. Community
2. Support Forum
3. Cannot create a password

Hi Suyin,  Welcome to Box Community and glad to help!  If you haven't tried yet, please create a new password using these steps.  Visit https://app.box.com/reset and enter the email address associ...

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• Rona
• March 01, 2024 22:14
• 0 votes

1. Community
2. Support Forum
3. How can I create a new account with a different email?

Hi Suyin,  Welcome to Box Community and glad to help!  Please setup a new account with Box through this link.  Thanks for posting! 

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• Rona
• March 01, 2024 22:12
• -1 votes

1. Community
2. Support Forum
3. Storage Limit

Hi Stacy,  Welcome to Box Community and glad to help!  It shows that you only have a shared folder in your account. Please note that the folder's storage limit will be counted against the owner's s...

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• Rona
• March 01, 2024 22:07
• 0 votes