Rona

1. Community
2. Support Forum
3. Cancel Free Trail

Hi David,  Welcome to Box Community and glad to help! Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > A...

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• Rona
• February 29, 2024 20:44
• 0 votes

1. Community
2. Support Forum
3. Upload file error

Hi Keith,  Welcome to Box Community and glad to help!  If you're experiencing error while uploading files, please follow these troubleshooting steps.  Please ensure your web browser is the latest ...

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• Rona
• February 28, 2024 21:51
• 0 votes

1. Community
2. Support Forum
3. Limiting editing to online platform only

Hi Janelle, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist!

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• Rona
• February 28, 2024 21:48
• 0 votes

1. Community
2. Support Forum
3. Unable to access our files from our Cloud Provider

Hi Sue,  Welcome to Box Community and glad to help! Is there an error message while trying to access box.com? If so, can you please attach a screenshot in this forum?  We'd love to further assist! 

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• Rona
• February 28, 2024 21:46
• 0 votes

1. Community
2. Support Forum
3. Files being shared but not showing up on my box account

Hi Maya,  Welcome to Box Community and glad to help!  I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list. Please check your Spam/J...

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• Rona
• February 28, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. Unable to Add New Users

Hi Emily, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 28, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. file ownership transferred

Hi Karen, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 28, 2024 21:29
• 0 votes

1. Community
2. Support Forum
3. Cancel my free trial before charges are incurred

Hi Linda, Welcome to Box Community and glad to help! Only the account administrator can cancel a Business or Enterprise account. Here are the steps:  Go to Admin Console > Account & Billing. In th...

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• Rona
• February 28, 2024 20:39
• 0 votes

1. Community
2. Support Forum
3. Question on Box CLI

Hi John, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 28, 2024 20:37
• 0 votes

1. Community
2. Support Forum
3. Box CLI box users:create --timezone=timezone

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 28, 2024 20:35
• 0 votes