Rona

1. Community
2. Support Forum
3. About account recovery

Hi there,  Welcome to Box Community and glad to assist! We encourage the affected user to create a ticket using this link. This way Product Support will be able to help address his/her account reco...

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• Rona
• February 20, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Box says that my storage is full

Hi Rafi, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• February 20, 2024 19:59
• 0 votes

1. Community
2. Support Forum
3. No Files but full storage

Hi Cassie, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 20, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Account Storage Limit Reached

Hi there,  Welcome to Box Community and glad to assist!  Seems that you have almost reached your storage limit. And yes, each users in your Box instance are eligible to get an unlimited storage how...

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• Rona
• February 20, 2024 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Adding an already existing user to an account

Hi David,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 20, 2024 19:49
• 0 votes

1. Community
2. Support Forum
3. New User not getting Verification Email

Hi Christopher,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 20, 2024 19:48
• 0 votes

1. Community
2. Support Forum
3. Cancel Account

Hi David,  Welcome to Box Community and glad to assist!  Please contact our Cancellation team by going to cancel@box.com and rest assured that a member of our team will get in touch.  Thanks for po...

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• Rona
• February 20, 2024 19:23
• 0 votes

1. Community
2. Support Forum
3. Empty box shows 38.0 GB of 50.0 GB used

Hi Jair, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• February 20, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Trial account is ending today (2/15) but my credit card got charged.

Hi Senthil,  Welcome to Box Community and glad to assist!  Kindly contact our Cancellation team (cancel@box.com) regarding this query. Rest assured that a member of our team will get in touch short...

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• Rona
• February 19, 2024 21:39
• 0 votes

1. Community
2. Support Forum
3. How to delete or unlink my box account from my previous employer's computer

Hi there,  Welcome to Box Community and glad to assist!  As of this message, the only way you can unlink your Box account if you have logged out of Box and if you have a Box desktop application, yo...

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• Rona
• February 19, 2024 20:53
• Edited
• 0 votes