Rona

1. Community
2. Support Forum
3. New User

Hi Sandy, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 06, 2024 19:19
• 0 votes

1. Community
2. Support Forum
3. Unable to add a managed user for user that's already a collaborator

Hi Michael, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 05, 2024 22:44
• 0 votes

1. Community
2. Support Forum
3. Cannot Accept Invitation- tried many suggested ideas

Hi Deborah,  Welcome to Box Community and glad to assist!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account ...

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• Rona
• February 05, 2024 22:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. transferring owner status to another co-owner

Hi Lucy, Welcome to Box Community and glad to assist! As an owner, you can transfer folder ownership to a collaborator at any time. Simply follow the instructions:  Locate the appropriate folder. ...

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• Rona
• February 05, 2024 22:27
• 0 votes

1. Community
2. Support Forum
3. I can't see my files after upgrading my plan.

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions.  We'd love to f...

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• Rona
• February 05, 2024 21:33
• 0 votes

1. Community
2. Support Forum
3. Where can I talk to a human

Hi Angelica,  Welcome to Box Community and glad to assist!  Seems that you have some clarifications regarding the plan that you signed up for. And for better assistance, kindly get in touch with ou...

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• Rona
• February 05, 2024 21:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. necesito devolucion

Hi Virgilio,  Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• February 05, 2024 21:22
• 0 votes

1. Community
2. Support Forum
3. Storege fully and small files

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 05, 2024 20:43
• 0 votes

1. Community
2. Support Forum
3. Ready Sign link

Hi Debra,  Welcome to Box Community and glad to assist!  Currently you're on Business Plan and to confirm your Box upgrade to utilize the "Ready-Sign Link feature." You may contact our Billing team...

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• Rona
• February 05, 2024 20:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Joe, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 05, 2024 20:16
• 0 votes