Rona

1. Community
2. Support Forum
3. Collaborators unable to accept invitations

Hi there,  Welcome to Box Community and happy to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the ...

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• Rona
• February 05, 2024 20:14
• 0 votes

1. Community
2. Support Forum
3. How do i make a ticket for support

Hi there,  Welcome to Box Community and happy to assist!  I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Meanwhile, please click this link  wh...

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• Rona
• February 05, 2024 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Authenticator App Set-up

Hi Noreen,  Welcome to Box Community and glad to help!  Before you set up your Multi-Factor Authentication, please make sure that you've accomplished the following.  Please ensure your web browser...

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• Rona
• February 05, 2024 20:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel subscription and refund

Hi Chi-Yen,  Welcome to Box Community and glad to assist!  For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inq...

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• Rona
• February 02, 2024 22:33
• 0 votes

1. Community
2. Support Forum
3. cancel sub

Hi Anelys,  Welcome to Box Community and glad to assist!  For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inqu...

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• Rona
• February 02, 2024 22:31
• 0 votes

1. Community
2. Support Forum
3. Files will not copy from local folder to Box folder

Hi Dayna,  Welcome to Box Community and glad to assist!  Can we verify your current Box version and the Operating System running in your machine?  We'd love to further assist! 

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• Rona
• February 02, 2024 22:13
• 0 votes

1. Community
2. Support Forum
3. Adding new users

Hi Jean, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 02, 2024 22:05
• 0 votes

1. Community
2. Support Forum
3. I signed up for monthly, you charged annual - i can’t contact a human and no one responds - what can of app is this?

Hi Doug, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• February 02, 2024 22:03
• 0 votes

1. Community
2. Support Forum
3. .gif files not animating in the preview window

Hi Tanner, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 02, 2024 21:45
• 0 votes

1. Community
2. Support Forum
3. Cancellation of access for two

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• February 02, 2024 21:39
• 0 votes