Rona

1. Community
2. Support Forum
3. Canceling my business box account

Hi Yuki, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• March 13, 2025 19:59
• 0 votes

1. Community
2. Support Forum
3. Supprt Case

Hi Jason, Welcome to Box Community and glad to assist! Your ability to open a ticket for Box Product Support varies according to your Account Type. You can visit this page for more details.  Meanwh...

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• Rona
• March 13, 2025 19:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't set password

Hi Grace,  Welcome to Box Community and glad to assist!  To setup your password, please follow this process:  Visit https://app.box.com/reset and enter the email address associated with your Box a...

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• Rona
• March 13, 2025 19:44
• 0 votes

1. Community
2. Support Forum
3. Can I cancel the two-step verification?

Hi there,  Welcome to Box Community and glad to assist! Since it's a login issue, please contact Box Support with your affected email address associated to your Box account and use this link.  The ...

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• Rona
• March 13, 2025 19:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Existing free user invited to business account

Hi Jeff, Welcome to Box Community and glad to assist! Technically, the impacted user is still belongs to his/her invidual account. And since it's a login issue, please have the user to contact Box ...

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• Rona
• March 13, 2025 19:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Login issue with 2 factor authentification

Hi Tracy,  Welcome to Box Community and glad to assist!  You should install an authentication app in your mobile device and scan the QR Code.  Thanks for posting!

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• Rona
• March 13, 2025 19:28
• 0 votes

1. Community
2. Support Forum
3. Cant open pdfs locally without Box Tools

Hi Darren,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 13, 2025 19:10
• 0 votes

1. Community
2. Support Forum
3. Dual factor authentication blocking ability to setup account.

Hi Stirling, Welcome to Box Community and glad to assist! Since it's a login issue, please contact Box Support with your affected Box account and use this link.  The link provided will allow you to...

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• Rona
• March 13, 2025 19:07
• 0 votes

1. Community
2. Support Forum
3. The change of the mobile phone number has made two-factor authentication impossible.

Hi there, Welcome to Box Community and glad to assist! Since it's a login issue, please contact Box Support with your affected Box account and use this link.  The link provided will allow you to op...

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• Rona
• March 13, 2025 14:13
• 0 votes

1. Community
2. Support Forum
3. Repeated Box Tools installs

Hi Stephanie,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 13, 2025 14:03
• 0 votes