Dual factor authentication blocking ability to setup account.

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Stirling Mueller

• 6 days ago
• Edited

My colleague cannot complete his account setup because it is asking for MFA credentials and requiring login to set it up, but he has never logged in.  Does anyone know how to get out of this loop? 

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  Rona

  • 4 days ago

  Hi Stirling,

  Welcome to Box Community and glad to assist!

  Since it's a login issue, please contact Box Support with your affected Box account and use this link. 

  The link provided will allow you to open a ticket if you have trouble signing in. 

  Thanks for posting! 

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