Rona

1. Community
2. Support Forum
3. Missing folders

Hi there,  Welcome to Box Community and glad to help!  You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so...

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• Rona
• October 18, 2023 19:32
• 0 votes

1. Community
2. Support Forum
3. Don't have access to authenticator app or backup codes

Hi Alex,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 17, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. Delete previous email (owner) for which I no longer have access to keep my other email (co-owner) as the single owner

Hi Israel,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 17, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Free space

Hi there,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 17, 2023 21:52
• 0 votes

1. Community
2. Support Forum
3. Delete Classification?

Hi Michael,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 17, 2023 21:48
• 0 votes

1. Community
2. Support Forum
3. When I try to invite a user, I get an error saying "Inactive users cannot be invited."

Hi there,  Welcome to Box Community and glad to help!  It only means that you've invited a user with deactivated Box account. To reactivate an account, please have the account owner to contact Prod...

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• Rona
• October 17, 2023 21:46
• 0 votes

1. Community
2. Support Forum
3. I'm unable to accept terms of service

Hi Jill,  Welcome to Box Community and glad to assist!  Can you try to zoom out your browser by clicking the vertical 3 dots at the top right > look for Zoom and click (-)? See if the button won't ...

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• Rona
• October 17, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. Billing Scam

Hi Paula,  Welcome to Box Community and glad to assist!  Looks like you've already worked with our dedicated team to address this inquiry. Let us know in this forum if you have additional questions...

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• Rona
• October 17, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Not receiving emails for password reset

Hi Coby,  Welcome to Box Community and glad to assist!  Looks like you've already worked with our Product Support team to address this inquiry. Let us know in this forum if you have additional ques...

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• Rona
• October 17, 2023 20:39
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade account

Hi Valentina,  Welcome to Box Community and glad to help!  To upgrade your Box subscription, you may contact our Sales team and chat with a support using this link.  Thanks for posting! 

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• Rona
• October 17, 2023 20:35
• Edited
• 0 votes