Rona

1. Community
2. Support Forum
3. Storage Correction & Box Keeps Freezing on Mac & Nothing showing up in Bin

Hi Jennahfer, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 20:16
• 0 votes

1. Community
2. Support Forum
3. Please, correct my storage

Hi Laura,     Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you ex...

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• Rona
• October 09, 2023 20:15
• 0 votes

1. Community
2. Support Forum
3. user facing issue to see the PDF content in preview

Hi Radhakrishnan,  Welcome to Box Community and glad to help!  You may go ahead and contact your internal helpdesk team regarding your Box issue for better handling.  Thanks for posting! 

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• Rona
• October 09, 2023 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. My collaborator has quit the organization without changing the owner of the documents

Hi Sangeetha,  Welcome to Box Community and glad to help!  You may go ahead and contact your internal helpdesk team regarding your Box issue.  Thanks for posting! 

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• Rona
• October 09, 2023 19:52
• 0 votes

1. Community
2. Support Forum
3. Please Disable 2 factor authentication

Hi there, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 19:50
• 0 votes

1. Community
2. Support Forum
3. Storage capacity will not be reset.

Hi Takuma,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you ex...

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• Rona
• October 09, 2023 19:48
• 0 votes

1. Community
2. Support Forum
3. Can not receive SMS Authentication Code

Hi Bruce, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 19:47
• 0 votes

1. Community
2. Support Forum
3. My box account isn't registering accurately

Hi there,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exp...

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• Rona
• October 09, 2023 19:46
• 0 votes

1. Community
2. Support Forum
3. unlimited storage and keep getting the exceeded storage limit error.

Hi there, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 19:44
• 0 votes

1. Community
2. Support Forum
3. Storage space not resetting after empting trash folder

Hi there,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exp...

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• Rona
• October 09, 2023 19:42
• 0 votes