Rona

1. Community
2. Support Forum
3. stop sharing a folder

Hi Aner,   Welcome to Box Community, glad to help!    Currently, there's no functionality that will allow you to bulk remove your collaborators, sorry for the limitation.  Looks like it is subject ...

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• Rona
• October 05, 2023 20:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,    Welcome to Box Community and glad to help!    Great news! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Let us know in this foru...

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• Rona
• October 05, 2023 19:07
• 0 votes

1. Community
2. Support Forum
3. "No Changes Made" message when trying to add new user

Hi Christina,    Welcome to Box Community and glad to help!    We've created a new case and a member of our team will contact you through email, please keep an eye out.    Thanks for posting!

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• Rona
• October 05, 2023 19:06
• 0 votes

1. Community
2. Support Forum
3. My disc shows full even though it is not full

Hi there,    Welcome to Box Community and glad to help!    Great news! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Let us know in this for...

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• Rona
• October 05, 2023 19:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Invited Collaborators Not Receiving Invitations

Hi Michael,    Welcome to Box Community and glad to help!   Make sure your invitee's correctly receiving emails from Box.  Please have the affected user to run the troubleshooting steps for Email N...

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• Rona
• October 05, 2023 19:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not receiving Box emails

Hi Charmayne,    Welcome to Box Community and glad to help!    I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically ...

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• Rona
• October 05, 2023 18:42
• 0 votes

1. Community
2. Support Forum
3. I deleted a folder in 2019 but I want it back, how can I do it?

Hi there,    Welcome to Box Community and glad to help!    Please be informed that Box stores files and folders you place in the trash for a certain period of time, that default period is 30 days. ...

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• Rona
• October 05, 2023 18:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. My plan is Business plus. Get unlimited storage.Please correct.

Hi there,    Welcome to Box Community and glad to help!    Looks like you've already worked with the Product Support team to address your storage inquiry. Let us know if you have additional questio...

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• Rona
• October 04, 2023 21:20
• 0 votes

1. Community
2. Support Forum
3. File data disappearing when I move them from folder to folder.

Hi Mike,    Welcome to Box Community and glad to help!    We've created a new case and a member of our team will contact you through email, please keep an eye out.    Thanks for posting!

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• Rona
• October 04, 2023 20:48
• 0 votes

1. Community
2. Support Forum
3. unable to access the files

Hi Jehu,    Welcome to Box Community and glad to help!   Has it ever worked before?To fix your issue, please run these troubleshooting steps.  Please ensure your web browser is the latest version ...

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• Rona
• October 04, 2023 20:45
• 0 votes