Rona

1. Community
2. Support Forum
3. 2 step authentication

Hi Carole, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 14, 2023 20:02
• -1 votes

1. Community
2. Support Forum
3. Scanning directly to Box

Hi Mimi,  Welcome to Box Community and glad to help! At this time, we highly recommend to scan your files to your local desktop first then upload it to Box from there. Thanks for posting! 

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• Rona
• September 13, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. Cannot Sign-In to a Google Account to Edit Google Sheets

Hi Peter,  Welcome to Box Community and glad to help! To get a closer look, can you take a screenshot of this error and attach it here?  We'd love to further assist! 

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• Rona
• September 13, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Unable to open Excel .xlsx files from Box on Android phone

Hi there,  Welcome to Box Community and glad to help! To utilize Box for Office - Android Integration, take note of the prerequisites.  NoteBoth download and upload permissions are required to mak...

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• Rona
• September 13, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Links in email not working

Hi Roger,  Welcome to Box Community and glad to help!  Did you clarify with the file owner if this is the actual file you're supposed to get? If you can't preview them both in the browser and file ...

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• Rona
• September 13, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. EXCEL web form not opening

Hi Lyn,  Welcome to Box Community and glad to help!  To get a closer look, can you grab a screenshot of your error and attach it here?  We'd love to further assist! 

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• Rona
• September 13, 2023 20:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email Address Change

Hi Carly,  Welcome to Box Community and glad to help! Could you try to update your primary email address using your alternate browser? Please clear your cache and cookies if it didn't work.  Also, ...

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• Rona
• September 13, 2023 20:42
• 0 votes

1. Community
2. Support Forum
3. Box note randomly gone

Hi Ethan,  Welcome to Box Community and glad to help!  To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will cr...

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• Rona
• September 13, 2023 20:36
• 0 votes

1. Community
2. Support Forum
3. Storage still incorrect

Hi Michelle,  Welcome to Box Community and glad to help!  We  would like to get a closer look at your upload issue, can you grab a screenshot of your upload error and attach it in this forum?  We'd...

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• Rona
• September 13, 2023 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password Issue

Hi Matt,  Welcome to Box Community and glad to help!  You have an ongoing case with our Product Support team and please use that to fully address your log in issue. Rest assured that a member of ou...

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• Rona
• September 13, 2023 20:03
• 0 votes