Rona

1. Community
2. Support Forum
3. box edit keeps telling me to download box tools

Hi Robin, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 05, 2023 19:59
• 0 votes

1. Community
2. Support Forum
3. So -- How did you fix the Box Tools not working in Chrome problem ?

Hi William, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 05, 2023 19:58
• 0 votes

1. Community
2. Support Forum
3. missing shared folder

Hi Josh,  Welcome to Box Community and glad to help!  Could you verify if the collaboration invite was sent to the email address associated to your Box account? If not, please contact the folder ow...

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• Rona
• September 05, 2023 19:56
• 0 votes

1. Community
2. Support Forum
3. Please run script to fix storage measurement

Hi Evan,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• September 05, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Pending Permissions

Hi Michael, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:58
• 0 votes

1. Community
2. Support Forum
3. Change my email address

Hi Stephen, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:56
• 0 votes

1. Community
2. Support Forum
3. Moved Everything into Two Top-Level Folders and My "Used" Jumped by 6.5 GB

Hi Eric,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Upon checking, it turns out that one ...

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• Rona
• September 04, 2023 23:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change E-Mail address not possible

Hi Stephan, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:43
• 0 votes

1. Community
2. Support Forum
3. No files in my account

Hi Mohammed,  Welcome to Box Community and glad to help!  Are you looking for your owned files or just collaborated with? If it's the latter, you should reach out to the folder owner. As your colla...

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• Rona
• September 04, 2023 23:36
• 0 votes

1. Community
2. Support Forum
3. Upload Error: Request rate limit exceeded, please try again later

Hi Jonathan, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:26
• 0 votes