Rona

1. Community
2. Support Forum
3. Pending Permissions

Hi Michael, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:58
• 0 votes

1. Community
2. Support Forum
3. Change my email address

Hi Stephen, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:56
• 0 votes

1. Community
2. Support Forum
3. Moved Everything into Two Top-Level Folders and My "Used" Jumped by 6.5 GB

Hi Eric,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Upon checking, it turns out that one ...

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• Rona
• September 04, 2023 23:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change E-Mail address not possible

Hi Stephan, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:43
• 0 votes

1. Community
2. Support Forum
3. No files in my account

Hi Mohammed,  Welcome to Box Community and glad to help!  Are you looking for your owned files or just collaborated with? If it's the latter, you should reach out to the folder owner. As your colla...

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• Rona
• September 04, 2023 23:36
• 0 votes

1. Community
2. Support Forum
3. Upload Error: Request rate limit exceeded, please try again later

Hi Jonathan, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 23:26
• 0 votes

1. Community
2. Support Forum
3. Setting Password

Hi Natsuki,  Welcome to Box Community and gald to help!  You can only access the folder you're invited to by creating a strong password. To do so, you can try this:  Reset your password (https://a...

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• Rona
• September 04, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. Storage Usage is incorrect

Hi Dave,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

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• Rona
• September 04, 2023 23:10
• 0 votes

1. Community
2. Support Forum
3. Storage not resetting - Please Run a Script to help reset

Hi JK,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happe...

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• Rona
• September 04, 2023 21:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account

Hi there,  Welcome to Box Community and glad to help!  Looks like you've already deleted your Box account. Meanwhile, for your additional questions, please let us know.  Thanks for posting! 

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• Rona
• September 04, 2023 21:20
• 0 votes