Rona

1. Community
2. Support Forum
3. New user not getting verification email

Hi Karselle,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting

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• Rona
• August 29, 2023 15:10
• 0 votes

1. Community
2. Support Forum
3. Account Disapearing

Hi Moriah,  Welcome to Box Community and glad to help!  Please note that your limitation to contact our support channels may differ according to your account type. Meanwhile, can you check if the a...

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• Rona
• August 29, 2023 15:06
• 0 votes

1. Community
2. Support Forum
3. Need to chanage email address

Hi Cassia,  Welcome to Box Community and glad to help!  You can start by adding a secondary email address in your Box account. Here's the complete steps for you:  To add an email address: Click Li...

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• Rona
• August 29, 2023 14:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage

Hi A,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get this...

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• Rona
• August 29, 2023 14:30
• 0 votes

1. Community
2. Support Forum
3. capacity

Hi Iñaki,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 29, 2023 14:28
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 29, 2023 14:27
• 0 votes

1. Community
2. Support Forum
3. different storage space amount

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 29, 2023 14:25
• 0 votes

1. Community
2. Support Forum
3. Create group API member_viewability_level options don't match UI

Hi Satoshi,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialists ...

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• Rona
• August 29, 2023 14:23
• 0 votes

1. Community
2. Support Forum
3. Unable to link secondary email in individual account.

Hi Shannon,  Welcome to Box Community and glad to help!  To make sure that this is not a browser related issue, please run these troubleshooting steps.  Please ensure your web browser is the lates...

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• Rona
• August 28, 2023 23:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. recover permanent deleted files from tras

Hi there,  Welcome to Box Community and glad to help!  Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual pl...

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• Rona
• August 28, 2023 23:27
• 0 votes