Rona

1. Community
2. Support Forum
3. 2F Authenticate Issue

Hi Marcos, Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 11, 2023 21:14
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 11, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Says my storage is full after deleting a lot

Hi Krystal,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once ge...

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• Rona
• August 11, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. MFA Backup Codes

Hi Andrew,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 11, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. Hello and thank you for your assistance. My box account disc shows full even though it is not full

Hi Philip,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

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• Rona
• August 11, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. Link sharing permission types

Hi Shari,  Welcome to Box Community!  For your Box queries and clarifications, kindly reach out to your internal helpdesk team for assistance. And if you prefer to have a ticket opened, they will b...

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• Rona
• August 11, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. This Document Can't be Opened for Editing

Hi William,  Welcome to Box Community and glad to help!  Looks like you can't edit a certain file in Box. Can you check your current permission in this file?  See here if your permission allows you...

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• Rona
• August 11, 2023 14:19
• 0 votes

1. Community
2. Support Forum
3. Japanese Support?

Hi there,  Welcome to Box Community!  To continue the conversation with the global team, please reply to this forum in English or refer to the following FAQ. Support windows and FAQ (Japanese)https...

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• Rona
• August 11, 2023 14:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't access or locate folders that are shared with me

Hi Chris,  Welcome to Box Community!  Could you please send us a screenshot of your error in this Community post? We'd love to further assist! 

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• Rona
• August 10, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. Error changing password

Hi David,  Welcome to Box Community and glad to help! If you're having trouble updating your password, please try clearing your browser's cache and cookies and use your alternate browser.  Hope it ...

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• Rona
• August 10, 2023 22:20
• -1 votes