Rona

1. Community
2. Support Forum
3. Hello and thank you for your assistance. My box account disc shows full even though it is not full

Hi Philip,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

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• Rona
• August 11, 2023 21:03
• 0 votes

1. Community
2. Support Forum
3. Link sharing permission types

Hi Shari,  Welcome to Box Community!  For your Box queries and clarifications, kindly reach out to your internal helpdesk team for assistance. And if you prefer to have a ticket opened, they will b...

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• Rona
• August 11, 2023 21:01
• 0 votes

1. Community
2. Support Forum
3. This Document Can't be Opened for Editing

Hi William,  Welcome to Box Community and glad to help!  Looks like you can't edit a certain file in Box. Can you check your current permission in this file?  See here if your permission allows you...

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• Rona
• August 11, 2023 14:19
• 0 votes

1. Community
2. Support Forum
3. Japanese Support?

Hi there,  Welcome to Box Community!  To continue the conversation with the global team, please reply to this forum in English or refer to the following FAQ. Support windows and FAQ (Japanese)https...

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• Rona
• August 11, 2023 14:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't access or locate folders that are shared with me

Hi Chris,  Welcome to Box Community!  Could you please send us a screenshot of your error in this Community post? We'd love to further assist! 

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• Rona
• August 10, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. Error changing password

Hi David,  Welcome to Box Community and glad to help! If you're having trouble updating your password, please try clearing your browser's cache and cookies and use your alternate browser.  Hope it ...

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• Rona
• August 10, 2023 22:20
• -1 votes

1. Community
2. Support Forum
3. Box won't open

Hi Lori,  Welcome to Box Community and glad to help!  For context, can you please tell us more about this issue?  We'd love to further assist!   

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• Rona
• August 10, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Changed Password now have only limited access to my files

Hi Glynn,  Welcome to Box Community and glad to help!  Upon checking, it seems that you have a couple of collaborated folders present in your Box account at the moment. If there are collaborated fo...

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• Rona
• August 10, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. reset password and all files

Hi Christy,  Welcome to Box Community and glad to help!  By any chance, are you referring only to your owned files or just collaborated files? Upon checking, it seems that you have a couple of coll...

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• Rona
• August 10, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Unable to file the files

Hi Tina,  Welcome to Box Community and glad to assist!  Looks like you're trying to locate your recently uploaded files. And to assist you, can you tell us more the upload method you used to upload...

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• Rona
• August 10, 2023 19:26
• Edited
• 0 votes