Rona

1. Community
2. Support Forum
3. Box won't open

Hi Lori,  Welcome to Box Community and glad to help!  For context, can you please tell us more about this issue?  We'd love to further assist!   

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• Rona
• August 10, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Changed Password now have only limited access to my files

Hi Glynn,  Welcome to Box Community and glad to help!  Upon checking, it seems that you have a couple of collaborated folders present in your Box account at the moment. If there are collaborated fo...

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• Rona
• August 10, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. reset password and all files

Hi Christy,  Welcome to Box Community and glad to help!  By any chance, are you referring only to your owned files or just collaborated files? Upon checking, it seems that you have a couple of coll...

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• Rona
• August 10, 2023 21:56
• 0 votes

1. Community
2. Support Forum
3. Unable to file the files

Hi Tina,  Welcome to Box Community and glad to assist!  Looks like you're trying to locate your recently uploaded files. And to assist you, can you tell us more the upload method you used to upload...

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• Rona
• August 10, 2023 19:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Moving Shared Files

Hi Consie,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 10, 2023 19:17
• 0 votes

1. Community
2. Support Forum
3. Help with account auto renewal and departed admin

Hi Julie,  Welcome to Box Community and glad to help!  You may contact our Billing team about your payment query using billing@box.com.   Thanks for posting! 

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• Rona
• August 10, 2023 19:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgrade

Hi Debra,  Welcome to Box Community and glad to  help!  You may reach out to our Sales team to assist with your account upgrade by visiting this page.  Thanks for posting! 

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• Rona
• August 10, 2023 18:43
• 0 votes

1. Community
2. Support Forum
3. filerequest tool

Hi there,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 10, 2023 18:41
• 0 votes

1. Community
2. Support Forum
3. Email address bounces though valid

Hi Claudia,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 10, 2023 18:38
• 0 votes

1. Community
2. Support Forum
3. Wrong used space again

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 10, 2023 18:30
• 0 votes