Rona

1. Community
2. Support Forum
3. showing more space used than actually is

Hi Matt,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 10, 2023 18:25
• 0 votes

1. Community
2. Support Forum
3. Available space

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 10, 2023 18:22
• 0 votes

1. Community
2. Support Forum
3. Need to have Storage Script run on my Box Account

Hi Bill,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 10, 2023 18:20
• 1 vote

1. Community
2. Support Forum
3. "Access denied"?

Hi Kirsten,  Welcome to Box Community and glad to help!  Looks like you've already worked with Product Support about this error. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• August 10, 2023 18:13
• 0 votes

1. Community
2. Support Forum
3. Server Error when trying to adding Box to Other Locations

Hi Cindy,  Welcome to Box Community and glad to help!  Looks like you've already worked with Product Support about this error. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• August 10, 2023 18:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot receive document from another company using BOX

Hi Sergio,  Welcome to Box Community and glad to help!  Please reach out to the owner to invite you as collaborator in their files/folders. That's how you could open their files while signed in to ...

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• Rona
• August 10, 2023 18:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box down

Hi Shannon,  Welcome to Box Community!  Looks like you should reach out internally. And if creating a Box support case is necessary, your helpdesk team will create one in your behalf.  Thanks for p...

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• Rona
• August 10, 2023 17:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't make the payment

Hi  Joaquin,  Welcome to Box Community and glad to  help!  You may reach out to our Sales team to assist with your account upgrade by visiting this page.  Thanks for posting! 

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• Rona
• August 10, 2023 17:50
• 0 votes

1. Community
2. Support Forum
3. no mail to resit password

Hi Rachid,  Welcome to Box Community and glad to assist! Could you generate a new password reset email using this link? Meanwhile, if you continue to have issue in receiving your password reset ema...

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• Rona
• August 10, 2023 17:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Limit Exceeded - only at 36%

Hi Kris,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 10, 2023 17:34
• 0 votes