Rona

1. Community
2. Support Forum
3. Reset Administrator

Hi Jim,  Welcome to Box Community and I'm here to help!  It appears that you're now working with our Product Support team through email. Please keep an eye out and we'll stay in touch.  Thanks for ...

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• Rona
• August 04, 2023 19:03
• 0 votes

1. Community
2. Support Forum
3. Documents uploaded do not appear in box

Hi there,  Welcome to Box Community and glad to help!  Historically, we don't have a way to determine which files has been uploaded in your Box account. However, you might check out your trash/bin ...

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• Rona
• August 04, 2023 19:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account Lock out with email domain no loner existing

Hi Stuart,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 04, 2023 18:34
• 0 votes

1. Community
2. Support Forum
3. Activity Notification Email "Go to My Account" link points to cloud.app.box.com

Hi Josue,  Welcome to Box Community and I'm here to help!  It appears that you're now working with our Product Support team through email. Please keep an eye out and we'll stay in touch.  Thanks fo...

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• Rona
• August 04, 2023 18:31
• 0 votes

1. Community
2. Support Forum
3. MDT

Hi Shiela,  Welcome to Box Community and I'm here to help!  Any issues you're experiencing while using Box at this time? It would be helpful if you could provide specific details.  We'd love to fur...

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• Rona
• August 04, 2023 18:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Access to shared files for external user restricted due to 'email domain is already reserved'

Hi Harry,  Welcome to Box Community!  According to your message, looks like the user's email domain is already locked for a certain Organization to use. And in order to collaborate with your collea...

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• Rona
• August 04, 2023 17:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. resetting/disabling 2FA

Hi Chung An,  Welcome to Box Community and glad to help! If you can't log in to the Community site due to your MFA issues. Please have the affected user to use this link to open a case.  We'd be ha...

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• Rona
• August 04, 2023 17:46
• 0 votes

1. Community
2. Support Forum
3. Problem with multiple users accessing a Box Drive folder that was moved to C:\Users\Public

Hi there,  Welcome to Box Community and glad to help! Can you tell us more about this issue and what are you trying to accomplish by moving your Box Drive's location? Also what do you mean with, "L...

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• Rona
• August 04, 2023 17:35
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload and download from shared folders using FTP/FTPS

Hi Charles,  Welcome to Box Community!  Glad to hear that you've identified a workaround. In the future, feel free to use this Community forum to post your questions or you can create a case to get...

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• Rona
• August 04, 2023 16:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Frustrated by Box Drive & poor contact information

Hi Jeri,  Welcome to Box Community!  Sorry to hear about your current issue with Box Drive. Let me further assist and for context, can you tell us more about the issue you're experiencing with Box ...

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• Rona
• August 04, 2023 15:47
• Edited
• 0 votes