Rona

1. Community
2. Support Forum
3. Access BOX through Edge

Hi there,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 04, 2023 15:35
• 0 votes

1. Community
2. Support Forum
3. The User Details requested on/scheduled

Hi Mauricio,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 04, 2023 14:21
• 0 votes

1. Community
2. Support Forum
3. Cascade Security Classification

Hi Maureen,  Welcome to Box Community and I'm here to help!  Looks like you will need to get in touch with your internal helpdesk team first. And if a support case is needed, a member of your team ...

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• Rona
• August 03, 2023 23:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing Files and folders

Hi there,  Welcome to Box Community and glad to help!  Are these items your owned content or shared with? If it's the latter, kindly reach out to the owner for the collaboration re-invite. Meanwhil...

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• Rona
• August 03, 2023 23:28
• Edited
• 0 votes

1. Community
2. Support Forum
3. This file exceeds your plan’s upload limit. Upgrade now to store larger files.

Hi Renée,  Welcome to Box Community and I'm here to help!   The maximum file size limit for uploads to Box varies depending on your account type: Free personal: 250 MB Starter: 2 GB Business: 5 GB...

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• Rona
• August 03, 2023 23:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password reset emails not being set.

Hi Mallory,  Welcome to Box Community and glad to help!  Just so we're clear, the password reset email will be sent to the email account associated with the Box account you created your password re...

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• Rona
• August 03, 2023 23:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. gmail forward verification code

Hi Lee,  Welcome to Box Community and glad to help!  Note This feature (Upload to Box through email) is not available to Starter accounts and Personal accounts. Thanks for posting!   

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• Rona
• August 03, 2023 23:00
• 0 votes

1. Community
2. Support Forum
3. Confirmation Email not being received at Gmail

Hi there,  Welcome to Box Community and I'm here to help!  Here's (https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications) our recommended troublesho...

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• Rona
• August 03, 2023 22:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot find my app to access the API

Hi Cristiano,  Welcome to Box Community and I'm here to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specia...

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• Rona
• August 03, 2023 22:10
• 0 votes

1. Community
2. Support Forum
3. Can't upgrade account

Hi Jamie,  Welcome to Box Community and glad to assist!  Please reach out to our Sales team to assist with your account upgrade.  Submit a contact form at this page: https://www.box.com/quote/ Vi...

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• Rona
• August 03, 2023 21:59
• 0 votes